Showing posts with label passengers rights. Show all posts
Showing posts with label passengers rights. Show all posts

Monday, September 03, 2012

Update on IFTTA News

Tuesday, June 15, 2010

Brazil: ANAC extends the rights of air passengers.

The ANAC – National Civil Aviation Agency, tied to the Ministry of Defence, has enacted the Resolution 141 which enters into force on June 13th. It broadens the rights of passenger flights delayed, cancelled or in case of breach (preventing the need for boarding aircraft or exchange overbooking). The main innovations are reducing the period within which the company must assist the passenger, the expansion of the right to information and immediate rearrangement in cases of cancelled flights, disrupted, and passengers unsuccessful boarding flights with confirmed reservations.
















The air companies are prohibits to sale tickets for the next company's flights to the same destination until all passengers affected by delay cancellation or breach is rearrange themselves.
Breaking the rules infraction ANAC general conditions of carriage and may result in fines ranging from BR$ 4000 to BR$ 10,000 per occurrence.

Resolution No. 141 partially replaces Ordinance No. 676-5/2000, as regards the rights and guarantees of when the passenger transport contract signed with the airline is reneging on grounds of delay, flight cancellation or breach of passengers. The full text of the new resolution is available (in portuguese) on the ANAC on the Internet: http://www.anac.gov.br/biblioteca/resolucao/2010/RA2010-0141.pdf

Source in portuguese: http://www.anac.gov.br/imprensa/direitoPassageiro.asp