Tuesday, May 19, 2009
Source: Travel Weekly; find article here>>.
Friday, May 15, 2009
Source: www.xihunaet.com; find article here>>.
New EU results published yesterday show a "step change" in airline ticket selling websites across Europe in terms of compliance with consumer protection rules. The findings feature in a final report on an 18 month EU-wide process to crackdown on misleading advertising and unfair practices. As a result of an EU enforcement investigation started in September 2007 – with 15 EU national authorities and Norway - 115 airline websites out of the 137 websites investigated have been corrected. Following an additional "health check" process involving independent mystery shopping in March 2009 on 67 major airlines, 52 airlines have either been given a "clean bill of health" and undertaken to maintain the same standards or immediately responded to the Commission's consultation with undertakings to remedy outstanding issues. The health check process checked websites against a comprehensive 14 point checklist, which was previously agreed with the airline industry. The Commission is now working to put in place an industry wide agreement to provide a level playing field for airlines across the EU and to maintain sites to a high standard.
Source: EU press release IP/09/783; find full text here>>.
The state of California's lawsuit against the multilevel marketing travel company YTB and its founders (see posting of Jan. 8, 2009) has been settled.
In addition to paying $1 million in penalties costs and restitution, YTB will have more difficulty selling websites to prospective travel sellers. Plus, limits were imposed on recruiters’ earning potential. YTB also has to register with California as a franchise business.Source: Travel Weekly; find article here>>.
Thursday, May 14, 2009
Source: news.com.au; find article here>>.
FlyersRights.org is lobbying Congress to adopt a rule that would allow passengers the opportunity to deplane if delayed on the ground for 3 hours or more for any reason, including flight diversions.
Monday, May 11, 2009
Source: AEA information
Mr. Rifai has an extensive background in international and national public service, the private sector and academia.
Source: UNWTO press release of May 7, 2009
German Supreme Court: No Compensation under Reg. 216/2004 if Connecting Flight is Missed due to Delay of Feeder
BGH reasoned that a right to compensation would require the passenger to
- prove confirmed booking
- have appeared at check-in in time and
- a refusal of carriage against the passenger's will despite him being present at the gate.
Despite of the different view of some other German courts (LG Berlin, RRa 2008, 42; OLG Hamburg, 6 U 94/07; LG Leipzig 6 S 319/08), BGH regarded the issue as "non-ambiguous" and therefore saw no reason to make a reference fo preliminary ruling of the European Court of Justice.
Source: press release 93/2009 by BGH; available in German here>>.